Refund policy

Walking Tours, Events & Experiences: 

All ticket sales for LA Explained walking tours, events, and experiences are final and non-refundable.

We understand that plans can change. Tickets may be transferred to another guest, or you may contact LA Explained before your scheduled experience to request that the value of your ticket be applied as a credit toward another LA Explained walking tour or experience. Rescheduling and credits are subject to availability and are not guaranteed for sold-out dates.

Guests who do not attend their scheduled tour or experience, arrive too late to participate, or otherwise miss their booking are not entitled to a refund.

Tour routes, stops, duration, access, and meeting logistics may occasionally change because of weather, street conditions, closures, private-property access, public events, safety concerns, or other circumstances outside LA Explained’s control. These changes do not ordinarily constitute grounds for a refund.

If LA Explained cancels an experience and cannot reasonably offer a replacement date or suitable alternative, affected guests will be offered the option of a future credit or refund.

By purchasing a ticket, you acknowledge that LA Explained walking tours involve physical activity and may include extended walking, hills, stairs, uneven sidewalks or terrain, street crossings, traffic, weather, and other conditions inherent to exploring Los Angeles on foot.

Gift Cards:

LA Explained gift cards are final sale and non-refundable, except where otherwise required by law. Gift cards may be redeemed toward eligible LA Explained experiences according to the terms stated at the time of purchase.

Physical Merchandise

Physical merchandise may be returned within 30 days of delivery if it is unworn, unused, unwashed, and in its original condition. Proof of purchase may be required.

Items that are worn, washed, damaged after delivery, customized, personalized, or specifically marked Final Sale are not eligible for return.

Please contact LA Explained before sending a return. Returns sent without first requesting a return may not be accepted.

Unless an item arrived defective, damaged, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and make it right.

Approved refunds for merchandise will be issued to the original payment method. Processing times after a refund is issued depend on the customer’s bank or payment provider.

Questions

For questions about a ticket, transfer, rescheduling request, merchandise return, or refund, please contact LA Explained through our Contact page.